Parents Frequently Asked Questions
Here you will find our most frequently asked questions by parents along with an informative response.
My child is going to be late/ has a dr/dentist appointment - who do I contact & how?
To inform the school that your child is going to be late or has an appointment you will need to contact Miriam Walker the schools’ Attendance Officer.
You can contact the school by…
- Phoning the Parentline number 01484 691468 (outside of school hours)
- Phoning the school number 01484 691460 using the absence line extension 244
- Via email – email@example.com
When are the teacher training days this year?
All our term dates including teacher training days can be found on the ‘School term dates’ page on our website. See link below
When are the school non-uniform days and how will parents be informed of these?
Non uniform days are listed on the school calendar once confirmed. The full school calendar can be accessed via the link below.
My child has lost xxx - how do we find it?
All lost property is handed in to Miss Louise Holden our School Welfare Officer. Her office is located in the school reception and your child can call in any time outside of lesson time to see if their lost item has been handed in.
My child was very upset about something today, who should I talk to?
Student welfare is very important to us. We have lots of useful information and guidance online as well a broad range of in-school support services that may be of use to you. Please see the link below for useful online information and information about the services we can offer.
As well as the support services we have to offer, you can also contact your child’s form tutor who will be happy to support you and your child.
If you feel your child is upset due to a safeguarding concern, you may wish to contact a member of the safeguarding team directly. You can find the schools safeguarding team on the key school contact’s page linked below.
How do I get my child some extra help in ....?
If you are seeking additional academic support then your child’s subject teacher would be the first point of contact.
For non academic support you may wish to contact your child’s form tutor in the first instance. Alternatively if you are seeking emotional support for your child you may find the link below to our support services useful.
My child has misplaced their tie this morning can they borrow one from school?
Yes. Students can borrow a tie from school by going to reception however, before students go to reception they will need to get a note in their planner from their form tutor.
How do I contact my child's (subject) teacher?
Email communication is used by staff on a daily basis and is a good way of making contact directly with them.
Our staff email addresses follow the format: firstname.lastname@example.org
For example, if we had a staff member called Andrew Smith, his email address would be: email@example.com
You can find a full list of your child’s teachers on the school ‘My Ed’ app.
Who are the SLT and what are their roles and responsibilities?
Key school contacts including the schools senior leadership team can be found on our key contacts page via the link below.
Who are the Heads of Departments and Heads of Year?
How can I inform the school of any changes contact details or home address for myself or child?
Each year a data collection sheet is issued by the school, we urge parents to check and update their details to inform the school. If your details change at any other point during the year you can let us know by emailing, phoning the school or by completing the ‘Update your contact details’ form available on the school app.